Skip To Content

Frequently Asked Questions about ArcGIS Mission





What is ArcGIS Mission?

ArcGIS Mission is a geospatial communications and situational awareness tool. It allows you to create, share, and monitor materials for operational use, and it facilitates peer-to-peer mobile communications in real-time.

For more information, see What is ArcGIS Mission.

What components make up Mission?

ArcGIS Mission is composed of a web, a mobile, and a server component. ArcGIS Mission Manager is the web app that creates and organizes the mission. ArcGIS Mission Responder is the mobile app that allows mission members in the field to participate in missions. ArcGIS Mission Server is the server role that allows Manager and Responder to communicate.

Is ArcGIS Mission available in ArcGIS Online?

No. ArcGIS Mission 1.0 is not available in ArcGIS Online and is only available in ArcGIS Enterprise 10.8 and later.

Is ArcGIS Mission Manager designed for a specific role?

Users of ArcGIS Mission Manager can be separated into three distinct roles: Editor, Owner, and Administrator, which are defined by your privileges. These three roles can be members of a mission that can view, collaborate, and actively participate in a mission. See ArcGIS Mission Manager roles for more information.

Why can’t I send my geomessage?

In order to send a geomessage, a mark up graphic must be drawn on the mission map. Optionally, you can include text information such as a title and message, recipients for your geomessage, and can even add an attachment such as an image. For more information, see Send a message.

Can I add myself to a mission?

By default, a mission owner is automatically added as a member in the mission. A portal user with the role of an administrator can easily add themselves to a mission if desired. To accomplish this, navigate to the Mission Details of the desired mission and click Add Me to add themselves to the mission. Once a member of the mission, the administrator can make edits to various parts of the mission. See Overview for more information.

Can I change my mission map after I created a mission?

Yes. The mission map can be edited to include or remove additional reference layers through the Map tab on the Mission Details view of the desired mission. For more information, see Mission map.

Why can't I create a report in Mission Details?

You can only view mission reports in Mission Details. However, you can create a report in your mission through the actions panel. For more information, see Reports.

Can I see other locations of Responder users in the mission map while I use the Lock on button?

Yes. You can view the locations of other Responder users on your mission map by clicking the Last Known Location icon. However, if the Responder user you are locked on to changes location, the map will shift back to the locked on user.

Can I edit a report once it is submitted?

No. You cannot edit a report once it is submitted. For more information, see Submit a report.

Do I have to assign user a task in order to create it?

No. You are not required to assign a task to create it. Location, Name, and Description are the only fields that are required for task creation. However, you can edit a task as necessary. For more information, see Tasks.

Why can't I see a mission in my Responder app even though I was added to it?

Is the mission in Active status? If the mission is in a status of Draft or Complete it will no longer be visible in the mission list. See Mission status for more information.

Why isn’t my current location being shown on the live map?

Ensure that you are connected within the mission. Responder can opened and participating in the mission, even if you are not currently transmitting your location, or receiving location data from other people using Responder.

How do I sign in to Responder?

Once the app is downloaded, you must enter your organization’s mission portal URL and log in with your account information. For more information see Accessing Responder.

Can I change teams or add myself to another team in the Responder app?

No. Responder cannot edit any mission configurations or details. Any change to this information must be made through the Manager application by the mission owner or an administrator who is a member of the mission.

Why do the Android and iOS versions of Responder look different?

The Android and iOS mobile platforms have some general differences when it comes to design and functionality. The two different versions of the Responder app have all the same functions and are as similar in appearance as possible, while also following the general styles of the mobile platforms.

Why can’t I edit a report if I can view it on the map?

Once a report has been submitted by anyone, it enters into the mission as a complete item, and therefore cannot be edited. Reports are made visible on the mission map as a way to provide relevant information to Responder users in the area. For more information, see Reports.

Can I give my task to another Responder user?

No. A Responder user cannot edit a task as it has been configured by mission analysts. However, if you are unable to perform the task or feel it would be better suited to another mission member, you can contact the mission analyst who assigned it to you, and they can edit the task.

Does ArcGIS Mission Server require a separate installation or license?

Yes. ArcGIS Mission Server is a separate installer that also requires a separate license in order to use.

I’m trying to do a silent install, but the command prompt keeps returning an error. What do I do?

Did you enter your command line parameters properly? Parameters are case-sensitive and must be entered exactly, otherwise an error will be returned.

What is required before installing ArcGIS Mission Server?

The short answer is that if you have a base installation of ArcGIS Enterprise 10.8, it is very likely that you already meet the hardware and software requirements for ArcGIS Mission Server. For more details see System requirements.

Can I change teams or add myself to another team in the Responder app?

No. Responder cannot edit any mission configurations or details. Any change to this information must be made through the Manager application by the mission owner or an administrator who is a member of the mission.

Can I customize ArcGIS Mission using an API?

Yes, you can customize ArcGIS Mission using a REST API.

How do I create a highly available deployment of ArcGIS Mission Server?

Highly available deployments of ArcGIS Mission Server require joining an existing site via the Join Site command line utility or the Admin API. When creating a shared directory between all nodes it is recommended you use a network share for the shared directories.

How do I upgrade a highly available deployment of ArcGIS Mission Server?

In order to upgrade a highly available deployment of ArcGIS Mission Server, you must upgrade each machine joined to the site. It is recommended that you do this procedurally rather than upgrading every machine simultaneously. For more information, see Upgrade Mission Server.